True or false? You cannot edit the look and feel of your customer portal.

Your manager wants to know who your primary persona is. The best feedback survey to use is:

Net promoter score Custom feedback survey Customer effort score Customer satisfaction survey The correct answer is: Custom feedback survey.

Select all that apply. You can create SLAs based on which of the following?

Capacity Skills Customer Vacation The correct answer is: Capacity Customer

With ticket ______, you are able to filter down your tickets

views editing stores records customization The correct answer is: views.