- It’s an easy way to answer complicated questions.
- It’s immediate.
- It’s easy to convey tone.
- All of the above
The correct answer is:
- It’s immediate.
Related Post
You can do all of the following from a ticket record EXCEPT:
Make a call Send an email Create an internal task for yourself or a colleague Start a video chat The correct answer is: Start a video chat.
Which report(s) do yo use to decide which knowledge base articles to write?
Average ticket response time Average ticket response time by rep Ticket volume by category All of the above The correct answer is: Ticket volume by category.
You should use custom feedback surveys when you want to understand ________.
overall customer sentiment. how easy it was to solve a problem. the satisfaction of a particular milestone. something that’s not covered in industry standard surveys. The correct answer is: something that’s not covered in industry standard surveys.