HubSpot Inbound Certification

What Kinds Of Information Does Your Customer Service Team Likely Need Included In Each Persona?

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  • They’re service level agreement (SLA) when serving people who match that persona.
  • The percentage of your customer base represented by that persona.
  • The persona’s full contact information and purchasing history so they know how to respond to service calls from them.
  • The parts of your offering that the persona likes most and least.

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HubSpot Inbound Certification

True Or False? A Customer’s Buying Journey Is Ever-Evolving. You Should Make Updates As You Learn More About Your Buyer Persona.

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True False Download HubSpot Inbound Certification Exam Answers (PDF)
HubSpot Inbound Certification

What Is The Main Purpose Of A Landing Page?

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To capture a visitor’s information via a form To deliver an offer that a business is promoting To promote an offer on a website page, blog post or email To help nurture leads in order to turn them into customers Download HubSpot Inbound Certification Exam Answers (PDF)
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When Should You Focus On Delighting People?

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From the very first moment someone interacts with your business From the moment they become a customer to delight them into promoters At the beginning of the sales process After they have used your product or service Download HubSpot Inbound Certification Exam Answers (PDF)

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