True or false? Through ticket automation, you can move a ticket from one stage to another based on an email response.

True or false? Your leadership team should be the ones to create the customer journey map.

True False The correct answer is: False.

What is a snippet?

A reusable text block An email template The bit of text on a ticket record A ticket The correct answer is: A reusable text block.

The extended value stage is when you _______.

offer your customer more than they were expecting. renew your customer’s account customer renews with you. prolong your onboarding process. give the customer what they want. The correct answer is: offer your customer more than they were expecting.