True or false? Through ticket automation, you can move a ticket from one stage to another based on an email response.

With Service Hub, you can complete all of the following tasks EXCEPT:

Gather intake Route tickets Monitor all social media Respond to support inquiries The correct answer is: Monitor all social media.

In order to assess customer service agent performance, which of the following reports should you look at?

Ticket close total by rep Ticket totals over time Ticket totals by source Knowledge base article views The correct answer is: Ticket close total by rep.

True or false? Knowledge base articles should be casual, personable, and anecdotal.

True False The correct answer is: False.