True or false? Through ticket automation, you can move a ticket from one stage to another based on an email response.

True or false? You should write new knowledge base articles every day.

True False The correct answer is: False.

True or false? Knowledge base articles should be casual, personable, and anecdotal.

True False The correct answer is: False.

True or false? Even if you have different products or services, you should try and keep them on the same customer journey map if the customer journey is similar.

True False The correct answer is: True.