True or false? Through ticket automation, you can move a ticket from one stage to another based on an email response.

Which of the following is an example of when you should use a restricted knowledge base?

If you only want your customers, not prospects, to access your information If you don’t want your competitors to access your information If you only want your customers to see the articles once A&B None of the above The correct answer is: A&B.

What is channel switching?

Switching between responding to a customer and leaving a comment on the customer’s record in conversations. Another name for customer portal. Going from live chat to Facebook Messenger to email on a single thread. Switching from using conversations on desktop to using conversations on your mobile device. The correct answer is: Switching between responding to […]

A customer portal is a __________.

home base where customers can view, open, and reply to support tickets. place where customers can open tickets, but not reply to them. HubSpot account for folks who don’t have paid seats. place where your customers can buy your products or services. The correct answer is: home base where customers can view, open, and reply […]