True or false? Regardless of how long it takes, you should respond to every single customer feedback survey you receive.

If you want to know what your customer thinks about their sales experience, which feedback survey should you use?

Customer effort score Customer satisfaction survey Net promoter score Customer advocacy score The correct answer is: Customer satisfaction survey.

Your manager wants to know who your primary persona is. The best feedback survey to use is:

Net promoter score Custom feedback survey Customer effort score Customer satisfaction survey The correct answer is: Custom feedback survey.

Customer portal is a _______ offering.

knowledge base help desk customer feedback self-service The correct answer is: self-service.