True or false? Regardless of how long it takes, you should respond to every single customer feedback survey you receive.

True or false? Knowledge base articles should be casual, personable, and anecdotal.

True False The correct answer is: False.

Your manager wants to know who your primary persona is. The best feedback survey to use is:

Net promoter score Custom feedback survey Customer effort score Customer satisfaction survey The correct answer is: Custom feedback survey.

What is a snippet?

A reusable text block An email template The bit of text on a ticket record A ticket The correct answer is: A reusable text block.