True or false? Regardless of how long it takes, you should respond to every single customer feedback survey you receive.

True or false? Through ticket automation, you can move a ticket from one stage to another based on an email response.

True False The correct answer is: True.

All of the following are stages of troubleshooting EXCEPT:

Understand the issue Find relevant context Diagnose the problem Ask for help The correct answer is: Ask for help.

What’s the difference between service analytics and the report builder?

Service analytics has out-of-the-box reports; the report builder requires you to build every report from scratch. The report builder has out-of-the-box reports; service analytics requires you to build every report from scratch. Service analytics has in-depth reports; the report builder has more generalized reports. Service analytics is generally for managers; report builder is for reps. […]