True or false? Regardless of how long it takes, you should respond to every single customer feedback survey you receive.

True or false? Experiencing lower ticket volume is a good indicator that your knowledge base is working well.

True False The correct answer is: True.

True or false? Knowledge base articles should be casual, personable, and anecdotal.

True False The correct answer is: False.

Agent collision detection tells you when another agent is ________.

working on the same message. about to bump into you on the street. available for live chat. unavailable for live chat. The correct answer is: working on the same message.