True or false? Regardless of how long it takes, you should respond to every single customer feedback survey you receive.

How often should you revisit your customer journey map to ensure it’s kept up to date?

Whenever you get an influx of new customers When your business practices change Quarterly Whenever you get negative feedback The correct answer is: When your business practices change.

Your manager wants to know who your primary persona is. The best feedback survey to use is:

Net promoter score Custom feedback survey Customer effort score Customer satisfaction survey The correct answer is: Custom feedback survey.

True or false? When connecting your email to help desk, you should connect your personal email.

True False The correct answer is: False.