True or false? Even if you have different products or services, you should try and keep them on the same customer journey map if the customer journey is similar.

True or false? Your leadership team should be the ones to create the customer journey map.

True False The correct answer is: False.

Fill in the blank: Creating a customer journey map will help you identify the journey from customer to ______.

employee promoter renewal marketer The correct answer is: promoter.

When should you consider using a chatbot?

If human bandwidth is a constraint If the cost of making a mistake is low If you get a lot of standard questions All of the above The correct answer is: All of the above.