True or false? Even if you have different products or services, you should try and keep them on the same customer journey map if the customer journey is similar.

Which report(s) do you use to decide which knowledge base articles to write?

Average ticket response time Average ticket response time by rep Ticket volume by category All of the above The correct answer is: Ticket volume by category.

True or false? You can create cross-object reports from the report builder.

True False The correct answer is: True.

With ticket ______, you are able to filter down your tickets

views editing stores records customization The correct answer is: views.