True or false? Even if you have different products or services, you should try and keep them on the same customer journey map if the customer journey is similar.

True of false? You can edit the NPS question in HubSpot.

True False The correct answer is: False.

Fill in the blank: The primary goal of a customer journey map is to ______.

understand the process from becoming a prospect to a customer ensure your customers continue to buy from you know the location of your customers build empathy The correct answer is: build empathy.

If you’re setting up Service Hub reports for the first time, where should you start?

Service analytics Customer report builder Report library Sales analytics The correct answer is: Service analytics.