True or false? Even if you have different products or services, you should try and keep them on the same customer journey map if the customer journey is similar.

Which of the following is NOT a best practice when creating knowledge base articles?

Use questions as titles Use bullet points Use a casual tone Use screenshots and GIFs The correct answer is: Use a casual tone.

You should use custom feedback surveys when you want to understand ________.

overall customer sentiment. how easy it was to solve a problem. the satisfaction of a particular milestone. something that’s not covered in industry standard surveys. The correct answer is: something that’s not covered in industry standard surveys.

Customer portal is a _______ offering.

knowledge base help desk customer feedback self-service The correct answer is: self-service.