True or false? Even if you have different products or services, you should try and keep them on the same customer journey map if the customer journey is similar.

Which report(s) do you use to decide which knowledge base articles to write?

Average ticket response time Average ticket response time by rep Ticket volume by category All of the above The correct answer is: Ticket volume by category.

An example of an intended value milestone is when the customer expected to get her fridge fixed, ________.

and her fridge is fixed. and her fridge and sink are fixed. and the repair person arrives. but the repair person didn’t show up. The correct answer is: and her fridge is fixed.

With ticket ______, you are able to filter down your tickets

views editing stores records customization The correct answer is: views.