True or false? Even if you have different products or services, you should try and keep them on the same customer journey map if the customer journey is similar.

True or false? You should only ask a customer to become an advocate over the phone.

True False The correct answer is: False.

Select all that apply. AI allows you to do which of the following in your help desk?

Expand your writing Summarize your conversation Change the tone of your writing Create a new ticket The correct answer is: Expand your writing Summarize your conversation Change the tone of your writing

True or false? The only way to move tickets to different stages is manually.

True False The correct answer is: False.