True or false? All customer portals are password protected.

All of following are appropriate ways you can encourage folks to fill out your feedback surveys EXCEPT:

Offer incentives like a five dollar gift card Keep your surveys short and to the point Email customers daily until they fill out the survey Offer surveys via multiple channels The correct answer is: Email customers daily until they fill out the survey.

If you want to know what your customer thinks about their sales experience, which feedback survey should you use?

Customer effort score Customer satisfaction survey Net promoter score Customer advocacy score The correct answer is: Customer satisfaction survey.

All of the following are benefits of email support EXCEPT:

It’s immediate It provides a paper trail You can insert screenshots and gifs It’s conversational The correct answer is: It’s immediate.