True or false? All customer portals are password protected.

Fill in the blank: Companies use customer journey maps to build _______ for their customers.

confidence empathy products roadmaps The correct answer is: empathy.

An example of an extended value milestone is when a customer:

gets the outcome they expected renews their account gets more than they expected tells their network about your product or service The correct answer is: gets more than they expected.

Which of the following tools is NOT included in HubSpot’s Service Hub?

Help desk Customer feedback surveys Project management Knowledge base The correct answer is: Project management.