True or false? All customer portals are password protected.

If your support reps have trouble prioritizing tickets, consider _______.

Creating a “high priority” view. Setting SLAs. Using automation to move tickets to different stages. All of the above. The correct answer is: All of the above.

How often should you revisit your customer journey map to ensure it’s kept up to date?

Whenever you get an influx of new customers When your business practices change Quarterly Whenever you get negative feedback The correct answer is: When your business practices change.

Select all that apply. What intake methods can you connect to HubSpot?

Calling Forms Team email Instagram messenger The correct answer is: Forms Team email