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HubSpot Service Hub Software Certification

True or false? All customer portals are password protected.

March 24, 2022Sara TaylorComments Off on True or false? All customer portals are password protected.
  • True
  • False

The correct answer is:

  • True.

Related Post

HubSpot Service Hub Software Certification

Fill in the blank: With ticket ________, you are able to edit ticket properties according to which team owns the ticket.

July 6, 2020Sara Taylor

editing records customization views pipelines The correct answer is: records customization.

HubSpot Service Hub Software Certification

What is an advocate?

July 6, 2020Sara Taylor

Someone who gives you a score of 9 or 10 on your NPS survey Someone who helps you generate more business Someone who gets paid for advertising your brand. An employee on your marketing team The correct answer is: Someone who helps you generate more business.

HubSpot Service Hub Software Certification

An example of a customer using self-service is when they:

August 13, 2020Sara Taylor

live chat with an employee Search for their inquiry and finds an article Search for their inquiry and ends up calling the company emails with an employee The correct answer is: Search for their inquiry and finds an article.

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True or false? Cross-object reporting exists in the service analytics tool.
In Service Hub, you can set SLAs based on how long it takes your reps to first respond to a ticket and/or how long it takes reps to _____.

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