True or false? Your customer journey map should be written from the perspective of your customer.

Fill in the blank: The primary goal of a customer journey map is to ______.

understand the process from becoming a prospect to a customer ensure your customers continue to buy from you know the location of your customers build empathy The correct answer is: build empathy.

True or false? You should only reach out to your detractors.

True False The correct answer is: False.

Fill in the blank: With ticket ________, you are able to edit ticket properties according to which team owns the ticket.

editing records customization views pipelines The correct answer is: records customization.