True or false? Your customer journey map should be written from the perspective of your customer.

Which of the following CANNOT be done from your help desk?

Live chat. Send an email. Use AI to summarize your conversation. Start a video chat. The correct answer is: Start a video chat.

True or false? When connecting your email to help desk, you should connect your personal email.

True False The correct answer is: False.

________ is for folks who need to create basic, out-of-the-box reporting.

The report builder Service analytics The report library The report synthesizer The correct answer is: The report synthesizer.