True or false? It’s a good idea to write your knowledge base titles as questions.

True or false? You cannot edit the look and feel of your customer portal.

True False The correct answer is: False.

Fill in the blank: Reach out to your ______ to ask them to complete advocacy actions.

promoters detractors passives marketing team The correct answer is: promoters.

You should include all of the following stages in your customer journey map EXCEPT:

First impression Delighted value First value Intended value The correct answer is: Delighted value.