Which of the following is NOT a best practice when creating knowledge base articles?

________ is for folks who need to create basic, out-of-the-box reporting.

The report builder Service analytics The report library The report synthesizer The correct answer is: The report synthesizer.

A customer journey map is a representation of:

the stages a customer goes through with your company where your customers physically are how your prospects become your customers how your customers renew The correct answer is: the stages a customer goes through with your company.

True or false? Regardless of how long it takes, you should respond to every single customer feedback survey you receive.

True False The correct answer is: False.