Fill in the blank. _________ of customers will never do business with a company again after one negative experience.

In A Flywheel Business, Which Of The Following Is The Most Important Source Of New Prospects?

Marketing Sales Advertisements Word of mouth Download HubSpot Inbound Certification Exam Answers (PDF)

If A Salesperson Is Speaking With A Specific Person And Discovers That The Person Doesn’t Exactly Match Their Assigned Persona, What Should The Salesperson Do?

Rely on the information in the persona and ignore apparent differences. Personas often contain information that people don’t know about themselves and should be trusted over anything the individual person says. Focus on serving the person using the information they provide even if it doesn’t match the persona. If the same discrepancy comes up repeatedly, […]

Fill In The Blanks: You ________ Have To Provide The _________ Right Response, Before Delivering The __________ Correct Information.

Never, emotionally, factually Often, emotionally, factually Rarely, emotionally, factually Don’t, factually, emotionally Download HubSpot Inbound Certification Exam Answers (PDF)