You want to understand how easy it is for your customers to get their questions answered from your support team. The appropriate feedback survey to use is:

What’s a good NPS score?

Varies by industry Anything positive 10 or above 20 or above The correct answer is: Varies by industry.

Select all that apply. AI helps you write your knowledge base articles in which of the following ways?

Rewrite your content in a different tone. Expand your writing. Turn your writing into audio Shorten your writing. The correct answer is: Rewrite your content in a different tone. Expand your writing. Shorten your writing.

True or false? Even if you have different products or services, you should try and keep them on the same customer journey map if the customer journey is similar.

True False The correct answer is: True.