You want to understand how easy it is for your customers to get their questions answered from your support team. The appropriate feedback survey to use is:

True or false? A knowledge base is a type of self-service.

True False The correct answer is: True.

Which of the following is a benefit of live chat?

It’s an easy way to answer complicated questions. It’s immediate. It’s easy to convey tone. All of the above The correct answer is: It’s immediate.

An example of an intended value milestone is when the customer expected to get her fridge fixed, ________.

and her fridge is fixed. and her fridge and sink are fixed. and the repair person arrives. but the repair person didn’t show up. The correct answer is: and her fridge is fixed.