You want to understand how easy it is for your customers to get their questions answered from your support team. The appropriate feedback survey to use is:

True or false? When connecting your email to help desk, you should connect your personal email.

True False The correct answer is: False.

How do you calculate NPS?

Percentage of promoters minus percentage of passives Percentage of promoters minus percentage of detractors, divided by percentage of passives Percentage of promoters minus percentage of detractors Percentage of promoters The correct answer is: Percentage of promoters minus percentage of detractors.

Reports bucketed under the “conversation overview” category give you insight into:

How your customers are changing over time. How effective your knowledge base is. How productive your reps are. All of the above. The correct answer is: How productive your reps are.