HubSpot Service Hub Software Certification

You want to understand how easy it is for your customers to get their questions answered from your support team. The appropriate feedback survey to use is:

Sara TaylorComments Off on You want to understand how easy it is for your customers to get their questions answered from your support team. The appropriate feedback survey to use is:
  • Customer effort score
  • Customer satisfaction survey
  • Net promoter score
  • Customer leadership score

The correct answer is:

  • Customer effort score.

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HubSpot Service Hub Software Certification

True of false? You can edit the NPS question in HubSpot.

Sara Taylor

True False The correct answer is: False.
HubSpot Service Hub Software Certification

True or false? Most people prefer using self-service compared to phone support.

Sara Taylor

True False The correct answer is: True.
HubSpot Service Hub Software Certification

True or false? Through ticket automation, you can move a ticket from one stage to another based on an email response.

Sara Taylor

True False The correct answer is: True.