HubSpot Service Hub Software Certification

You want to understand how easy it is for your customers to get their questions answered from your support team. The appropriate feedback survey to use is:

Sara TaylorComments Off on You want to understand how easy it is for your customers to get their questions answered from your support team. The appropriate feedback survey to use is:
  • Customer effort score
  • Customer satisfaction survey
  • Net promoter score
  • Customer leadership score

The correct answer is:

  • Customer effort score.

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HubSpot Service Hub Software Certification

All of the following are reasons to @ mention someone on a ticket record EXCEPT:

Sara Taylor

To escalate a ticket As an FYI To transfer ticket ownership To email the customer The correct answer is: To transfer ticket ownership.
HubSpot Service Hub Software Certification

True or false? You cannot edit the look and feel of your customer portal.

Sara Taylor

True False The correct answer is: False.
HubSpot Service Hub Software Certification

True or false? A visitor can start a conversation with a chatbot, and then that chatbot can transfer the conversation to a human.

Sara Taylor

True False The correct answer is: True.