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HubSpot Service Hub Software Certification

True or false? You should only reach out to your detractors.

July 6, 2020Sara TaylorComments Off on True or false? You should only reach out to your detractors.
  • True
  • False

The correct answer is:

  • False.

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HubSpot Service Hub Software Certification

True or false? You should write new knowledge base articles every day.

August 13, 2020Sara Taylor

True False The correct answer is: False.

HubSpot Service Hub Software Certification

In terms of a customer journey map, what does intended value refer to?

August 13, 2020Sara Taylor

When customers expectations are exceeded The customers first experience When the customer feels confident they will get what they expect When the customer got what they expected The correct answer is: When the customer got what they expected.

HubSpot Service Hub Software Certification

Fill in the blank: When creating a customer journey map, you should map out what your customer is ______ and ________.

July 6, 2020Sara Taylor

Feeling and thinking Doing and looking for Doing and feeling Doing and planning to do The correct answer is: Doing and feeling.

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True of false? You can edit the NPS question in HubSpot.
True or false? Regardless of how long it takes, you should respond to every single customer feedback survey you receive.

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  • True or false? When connecting your email to help desk, you should connect your personal email.
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  • Select all that apply. AI allows you to do which of the following in your help desk?
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