HubSpot Service Hub Software Certification

True or false? You could use an NPS survey to assess overall sentiment of your employees.

Sara TaylorComments Off on True or false? You could use an NPS survey to assess overall sentiment of your employees.
  • True
  • False

The correct answer is:

  • True.

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HubSpot Service Hub Software Certification

True or false? Customer journey maps are only useful for customer-facing individuals.

Sara Taylor

True False The correct answer is: False.
HubSpot Service Hub Software Certification

How often should you revisit your customer journey map to ensure it’s kept up to date?

Sara Taylor

Whenever you get an influx of new customers When your business practices change Quarterly Whenever you get negative feedback The correct answer is: When your business practices change.
HubSpot Service Hub Software Certification

How do you calculate NPS?

Sara Taylor

Percentage of promoters minus percentage of passives Percentage of promoters minus percentage of detractors, divided by percentage of passives Percentage of promoters minus percentage of detractors Percentage of promoters The correct answer is: Percentage of promoters minus percentage of detractors.