True or false? You could use an NPS survey to assess overall sentiment of your employees.

The four key moments to keep in mind when customer journey mapping are: First impression, ___________, intended value, extended value

expected value first value second impression extended impression The correct answer is: first value.

What is an advocate?

Someone who gives you a score of 9 or 10 on your NPS survey Someone who helps you generate more business Someone who gets paid for advertising your brand. An employee on your marketing team The correct answer is: Someone who helps you generate more business.

Select all that apply. What intake methods can you connect to HubSpot?

Calling Forms Team email Instagram messenger The correct answer is: Forms Team email