True or false? You could use an NPS survey to assess overall sentiment of your employees.

Which of the following is NOT an appropriate way to categorize your knowledge base articles?

By persona By product or service By author By customer stage The correct answer is: By author.

True or false? It’s a good idea to write your knowledge base titles as questions.

True False The correct answer is: True.

Fill in the blank: When responding to a customer, you should use an email template to______.

answer a generic question answer a complicated question insert a knowledge base article transfer the email The correct answer is: answer a generic question.