True or false? You cannot edit the look and feel of your customer portal.

True or false? Customer effort score is measured on a three-point scale.

True False The correct answer is: False.

Which survey asks the following question: How easy was it for you to handle your issue?

Customer effort score Net promoter score Customer satisfaction survey None of the above The correct answer is: Customer effort score.

True or false? You can create cross-object reports from the report builder.

True False The correct answer is: True.