True or false? You cannot edit the look and feel of your customer portal.

With ticket ______, you are able to filter down your tickets

views editing stores records customization The correct answer is: views.

Agent collision detection tells you when another agent is ________.

working on the same message. about to bump into you on the street. available for live chat. unavailable for live chat. The correct answer is: working on the same message.

Customer portal is a _______ offering.

knowledge base help desk customer feedback self-service The correct answer is: self-service.