Fill in the blank: With HubSpot’s help desk, you can streamline and manage your intake within ______.

What information can a user see in their customer portal?

How long a rep has to respond to the ticket before an SLA breach Ticket replies from customer service agents How many other customers have filed a similar ticket All of the above The correct answer is: Ticket replies from customer service agents.

Which of the following is NOT a best practice when creating knowledge base articles?

Use questions as titles Use bullet points Use a casual tone Use screenshots and GIFs The correct answer is: Use a casual tone.

True or false? You could use an NPS survey to assess overall sentiment of your employees.

True False The correct answer is: True.