Fill in the blank: With HubSpot’s help desk, you can streamline and manage your intake within ______.

Agent collision detection tells you when another agent is ________.

working on the same message. about to bump into you on the street. available for live chat. unavailable for live chat. The correct answer is: working on the same message.

When should you consider using a chatbot?

If human bandwidth is a constraint If the cost of making a mistake is low If you get a lot of standard questions All of the above The correct answer is: All of the above.

True or false? It’s best practice to match your knowledge base design with the design of your website.

True False The correct answer is: True.