Fill in the blank: With HubSpot’s help desk, you can streamline and manage your intake within ______.

True or false? You cannot edit the look and feel of your customer portal.

True False The correct answer is: False.

Fill in the blank: Creating a customer journey map will help you identify the journey from customer to ______.

employee promoter renewal marketer The correct answer is: promoter.

In Service Hub, you can set SLAs based on how long it takes your reps to first respond to a ticket and/or how long it takes reps to _____.

close the ticket. send the CSAT survey. respond to the second customer interaction. work on a new ticket. The correct answer is: close the ticket.