Which of the following is NOT a best practice when creating knowledge base articles?

You want to understand how your customer support team is performing. The best feedback survey to use is:

Customer effort score Customer satisfaction survey Net promoter score Customer leadership score The correct answer is: Customer effort score.

Fill in the blank: When responding to a customer, you should use an email template to______.

answer a generic question answer a complicated question insert a knowledge base article transfer the email The correct answer is: answer a generic question.

What is an advocate?

Someone who gives you a score of 9 or 10 on your NPS survey Someone who helps you generate more business Someone who gets paid for advertising your brand. An employee on your marketing team The correct answer is: Someone who helps you generate more business.