HubSpot Service Hub Software Certification

Which of the following is NOT a best practice when creating knowledge base articles?

Sara TaylorComments Off on Which of the following is NOT a best practice when creating knowledge base articles?
  • Use questions as titles
  • Use bullet points
  • Use a casual tone
  • Use screenshots and GIFs

The correct answer is:

  • Use a casual tone.

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HubSpot Service Hub Software Certification

You can do all of the following from a ticket record EXCEPT:

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Make a call Send an email Create an internal task for yourself or a colleague Start a video chat The correct answer is: Start a video chat.
HubSpot Service Hub Software Certification

If you’re setting up Service Hub reports for the first time, where should you start?

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Service analytics Customer report builder Report library Sales analytics The correct answer is: Service analytics.
HubSpot Service Hub Software Certification

An example of an extended value milestone is when a customer:

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gets the outcome they expected renews their account gets more than they expected tells their network about your product or service The correct answer is: gets more than they expected.