True or false? When setting up your Conversations email inbox, you should connect your personal email.

All of the following are reasons to collect feedback EXCEPT:

To save money To learn who your advocates are To understand what your customers think of you To know what to improve upon The correct answer is: To save money.

The HubSpot knowledge base tool can do all of the following EXCEPT:

Offer related articles to readers Restrict knowledge base articles Add videos to articles Suggest articles to be written The correct answer is: Suggest articles to be written.

True or false? Your customer journey map should be written from the perspective of your customer.

True False The correct answer is: True.