True or false? When setting up your Conversations email inbox, you should connect your personal email.

Which of the following is a benefit of phone support?

It’s cheaper for your company Customers can get immediate help for complicated issues In general, customers prefer phone support to any other type of support All of the above The correct answer is: Customers can get immediate help for complicated issues.

Which of the following is a benefit of live chat?

It’s an easy way to answer complicated questions. It’s immediate. It’s easy to convey tone. All of the above The correct answer is: It’s immediate.

When should you consider using a chatbot?

If human bandwidth is a constraint If the cost of making a mistake is low If you get a lot of standard questions All of the above The correct answer is: All of the above.