Fill in the blank: When responding to a customer, you should use an email template to______.

True or false? Knowledge base articles should be casual, personable, and anecdotal.

True False The correct answer is: False.

An example of a customer using self-service is when they:

live chat with an employee Search for their inquiry and finds an article Search for their inquiry and ends up calling the company emails with an employee The correct answer is: Search for their inquiry and finds an article.

In HubSpot, help desk is comprised of all of the following tools EXCEPT:

Reporting Automation Knowledge base Tickets The correct answer is: Knowledge base.