- answer a generic question
- answer a complicated question
- insert a knowledge base article
- transfer the email
The correct answer is:
- answer a generic question.
Related Post
All of the following are benefits of email support EXCEPT:
It’s immediate It provides a paper trail You can insert screenshots and gifs It’s conversational The correct answer is: It’s immediate
What information can a user see in their customer portal?
How long a rep has to respond to the ticket before an SLA breach Ticket replies from customer service agents How many other customers have filed a similar ticket All of the above The correct answer is: Ticket replies from customer service agents.
Which of the following CANNOT be done from your help desk?
Live chat. Send an email. Use AI to summarize your conversation. Start a video chat. The correct answer is: Start a video chat.