When Designing Site Architecture And Navigation, Whose Experience Should Be The Primary Consideration?

True or false? Every customer has to have a fantastic experience in order for your company’s flywheel to accelerate.

True — even a single unhappy customer will scare away potential customers, so you need to hold your teams to a standard of pleasing every single customer they work with. True — if you aren’t providing a flawless customer experience to every one of your customers, you aren’t operating a flywheel company. False — not […]

Imagine You Surveyed 100 Training Attendees. If 10% Were Detractors, 30% Were Passives, And 60% Were Promoters, What Would Your NPS Be?

30 40 50 60 Download HubSpot Inbound Certification Exam Answers (PDF)

Fill In The Blank: __________ Allows You To Understand What Users Want, Care About, And Interact With On Your Site By Visually Representing Their Clicks, Taps, And Scrolling Behavior.

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