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HubSpot Service Hub Software Certification

What type of feedback survey can you add to your live chat?

June 27, 2022Sara TaylorComments Off on What type of feedback survey can you add to your live chat?
  • CES
  • NPS
  • CSAT
  • Custom survey

The correct answer is:

  • CSAT.

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HubSpot Service Hub Software Certification

The HubSpot knowledge base tool can do all of the following EXCEPT:

July 6, 2020Sara Taylor

Offer related articles to readers Restrict knowledge base articles Add videos to articles Suggest articles to be written The correct answer is: Suggest articles to be written.

HubSpot Service Hub Software Certification

A customer journey map is a representation of:

July 6, 2020Sara Taylor

the stages a customer goes through with your company where your customers physically are how your prospects become your customers how your customers renew The correct answer is: the stages a customer goes through with your company.

HubSpot Service Hub Software Certification

An example of an extended value milestone is when a customer:

August 13, 2020Sara Taylor

gets the outcome they expected renews their account gets more than they expected tells their network about your product or service The correct answer is: gets more than they expected.

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You want to understand how easy it is for your customers to get their questions answered from your support team. The appropriate feedback survey to use is:
Custom views in the conversations inbox lets you _________.

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