What type of feedback survey can you add to your live chat?

What is an advocate?

Someone who gives you a score of 9 or 10 on your NPS survey Someone who helps you generate more business Someone who gets paid for advertising your brand. An employee on your marketing team The correct answer is: Someone who helps you generate more business.

The HubSpot knowledge base tool can do all of the following EXCEPT:

Offer related articles to readers Restrict knowledge base articles Add videos to articles Suggest articles to be written The correct answer is: Suggest articles to be written.

Which report(s) do yo use to decide which knowledge base articles to write?

Average ticket response time Average ticket response time by rep Ticket volume by category All of the above The correct answer is: Ticket volume by category.