- CES
- NPS
- CSAT
- Custom survey
The correct answer is:
- CSAT.
Related Post
Which of the following is NOT a best practice when creating knowledge base articles?
Use questions as titles Use bullet points Use a casual tone Use screenshots and GIFs The correct answer is: Use a casual tone.
A help desk does all of the following EXCEPT:
Streamline intake Provide feedback Improve experiences with reporting Triage customer issues The correct answer is: Provide feedback.
What’s a good NPS score?
Varies by industry Anything positive 10 or above 20 or above The correct answer is: Varies by industry.