HubSpot Service Hub Software Certification

In Service Hub, you can set SLAs based on how long it takes your reps to first respond to a ticket and/or how long it takes reps to _____.

Sara TaylorComments Off on In Service Hub, you can set SLAs based on how long it takes your reps to first respond to a ticket and/or how long it takes reps to _____.
  • close the ticket.
  • send the CSAT survey.
  • respond to the second customer interaction.
  • work on a new ticket.

The correct answer is:

  • close the ticket.

 

Related Post
HubSpot Service Hub Software Certification

True or false? It’s best practice to match your knowledge base design with the design of your website.

Sara Taylor

True False The correct answer is: True.
HubSpot Service Hub Software Certification

True or false? You could use an NPS survey to assess overall sentiment of your employees.

Sara Taylor

True False The correct answer is: True.
HubSpot Service Hub Software Certification

True or false? Most people prefer using self-service compared to phone support.

Sara Taylor

True False The correct answer is: True.