HubSpot Service Hub Software Certification

In Service Hub, you can set SLAs based on how long it takes your reps to first respond to a ticket and/or how long it takes reps to _____.

Sara TaylorComments Off on In Service Hub, you can set SLAs based on how long it takes your reps to first respond to a ticket and/or how long it takes reps to _____.
  • close the ticket.
  • send the CSAT survey.
  • respond to the second customer interaction.
  • work on a new ticket.

The correct answer is:

  • close the ticket.

 

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HubSpot Service Hub Software Certification

True or false? Cross-object reporting exists in the service analytics tool.

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True False The correct answer is: False.
HubSpot Service Hub Software Certification

True or false? Your leadership team should be the ones to create the customer journey map.

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True False The correct answer is: False.
HubSpot Service Hub Software Certification

Fill in the blank: The primary goal of a customer journey map is to ______.

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understand the process from becoming a prospect to a customer ensure your customers continue to buy from you know the location of your customers build empathy The correct answer is: build empathy.