- close the ticket.
- send the CSAT survey.
- respond to the second customer interaction.
- work on a new ticket.
The correct answer is:
- close the ticket.
Related Post
A service level agreement is a(n)
Ticket pipeline Commitment between a service provider and a client Understanding of the amount of time it takes a company to solve a problem Agreement between two competing companies The correct answer is: Commitment between a service provider and a client.
A customer portal helps customers do all of the following EXCEPT:
access answers your support team has previously given. respond to conversations on their own terms. live chat with a support rep. know the status of their support tickets. The correct answer is: live chat with a support rep.
Which of the following CANNOT be done from your help desk?
Live chat. Send an email. Use AI to summarize your conversation. Start a video chat. The correct answer is: Start a video chat.