In HubSpot, help desk is comprised of all of the following tools EXCEPT:

Customer portal is a _______ offering.

knowledge base help desk customer feedback self-service The correct answer is: self-service.

All of the following are benefits of email support EXCEPT:

It’s immediate It provides a paper trail You can insert screenshots and gifs It’s conversational The correct answer is: It’s immediate

With Service Hub, you can complete all of the following tasks EXCEPT:

Gather intake Route tickets Monitor all social media Respond to support inquiries The correct answer is: Monitor all social media.