In HubSpot, help desk is comprised of all of the following tools EXCEPT:

Fill in the blank: A knowledge base is a ______.

blog about a product or service collection of articles about a product or service place where customers can contact a company’s support team collection of reviews about a product or service The correct answer is: collection of articles about a product or service.

A customer portal is a __________.

home base where customers can view, open, and reply to support tickets. place where customers can open tickets, but not reply to them. HubSpot account for folks who don’t have paid seats. place where your customers can buy your products or services. The correct answer is: home base where customers can view, open, and reply […]

True or false? Most people prefer using self-service compared to phone support.

True False The correct answer is: True.