In HubSpot, help desk is comprised of all of the following tools EXCEPT:

Which of the following tools is NOT included in HubSpot’s Service Hub?

Help desk Customer feedback surveys Project management Knowledge base The correct answer is: Project management.

You can do all of the following from a ticket record EXCEPT:

Make a call Send an email Create an internal task for yourself or a colleague Start a video chat The correct answer is: Start a video chat.

You want to understand how easy it is for your customers to get their questions answered from your support team. The appropriate feedback survey to use is:

Customer effort score Customer satisfaction survey Net promoter score Customer leadership score The correct answer is: Customer effort score.