- Reporting
- Automation
- Knowledge base
- Tickets
The correct answer is:
- Knowledge base.
Related Post
What is a snippet?
A reusable text block An email template The bit of text on a ticket record A ticket The correct answer is: A reusable text block.
Fill in the blank: Creating a customer journey map will help you identify the journey from customer to ______.
employee promoter renewal marketer The correct answer is: promoter.
A help desk does all of the following EXCEPT:
Streamline intake Provide feedback Improve experiences with reporting Triage customer issues The correct answer is: Provide feedback.