In HubSpot, help desk is comprised of all of the following tools EXCEPT:

Fill in the blank: The primary goal of a customer journey map is to ______.

understand the process from becoming a prospect to a customer ensure your customers continue to buy from you know the location of your customers build empathy The correct answer is: build empathy.

According to the prioritization matrix, customer issues that are high impact and high cost should be prioritized:

Today Tomorrow Next week Next year The correct answer is: Tomorrow.

Fill in the blank: With HubSpot’s help desk, you can streamline intake by_________.

Connecting multiple channels to help desk Connecting your personal and team email client Creating a knowledge base Creating a customer portal website The correct answer is: Connecting multiple channels to help desk.