In HubSpot, help desk is comprised of all of the following tools EXCEPT:

You want to understand how your customer support team is performing. The best feedback survey to use is:

Customer effort score Customer satisfaction survey Net promoter score Customer leadership score The correct answer is: Customer effort score.

True or false? When connecting your email to help desk, you should connect your personal email.

True False The correct answer is: False.

Your manager wants to know who your primary persona is. The best feedback survey to use is:

Net promoter score Custom feedback survey Customer effort score Customer satisfaction survey The correct answer is: Custom feedback survey.