HubSpot Service Hub Software Certification

In HubSpot, help desk is comprised of all of the following tools EXCEPT:

Sara TaylorComments Off on In HubSpot, help desk is comprised of all of the following tools EXCEPT:
  • Reporting
  • Automation
  • Knowledge base
  • Tickets

The correct answer is:

  • Knowledge base.

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HubSpot Service Hub Software Certification

True or false? You should only reach out to your detractors.

Sara Taylor

True False The correct answer is: False.
HubSpot Service Hub Software Certification

How often should a customer effort score survey be used?

Sara Taylor

After every support interaction Quarterly Monthly After every milestone The correct answer is: After every support interaction.
HubSpot Service Hub Software Certification

A customer portal helps customers do all of the following EXCEPT:

Sara Taylor

access answers your support team has previously given. respond to conversations on their own terms. live chat with a support rep. know the status of their support tickets. The correct answer is: live chat with a support rep.