True or false? Experiencing lower ticket volume is a good indicator that your knowledge base is working well.

True or false? When writing custom feedback surveys, use a variety of open-ended and closed-ended questions.

True False The correct answer is: True.

Fill in the blank: With HubSpot’s help desk, you can streamline and manage your intake within ______.

conversations or tickets your email client knowledge base your website The correct answer is: conversations or tickets.

Which of the following CANNOT be done from your help desk?

Live chat. Send an email. Use AI to summarize your conversation. Start a video chat. The correct answer is: Start a video chat.