True or false? Experiencing lower ticket volume is a good indicator that your knowledge base is working well.

Customer portal is a _______ offering.

knowledge base help desk customer feedback self-service The correct answer is: self-service.

True or false? Even if you have different products or services, you should try and keep them on the same customer journey map if the customer journey is similar.

True False The correct answer is: True.

What is a snippet?

A reusable text block An email template The bit of text on a ticket record A ticket The correct answer is: A reusable text block.