True or false? Experiencing lower ticket volume is a good indicator that your knowledge base is working well.

All of the following are reasons to collect feedback EXCEPT:

To save money To learn who your advocates are To understand what your customers think of you To know what to improve upon The correct answer is: To save money.

________ is for folks who need to create basic, out-of-the-box reporting.

The report builder Service analytics The report library The report synthesizer The correct answer is: The report synthesizer.

True or false? It’s a good idea to write your knowledge base titles as questions.

True False The correct answer is: True.