True or false? Experiencing lower ticket volume is a good indicator that your knowledge base is working well.

With ticket ______, you are able to filter down your tickets

views editing stores records customization The correct answer is: views.

Which report(s) do you use to decide which knowledge base articles to write?

Average ticket response time Average ticket response time by rep Ticket volume by category All of the above The correct answer is: Ticket volume by category.

Fill in the blank: With ticket ________, you are able to edit ticket properties according to which team owns the ticket.

editing records customization views pipelines The correct answer is: records customization.