True or false? Experiencing lower ticket volume is a good indicator that your knowledge base is working well.

When should you consider using a chatbot?

If human bandwidth is a constraint If the cost of making a mistake is low If you get a lot of standard questions All of the above The correct answer is: All of the above.

True or false? You can create cross-object reports from the report builder.

True False The correct answer is: True.

With Service Hub, you can complete all of the following tasks EXCEPT:

Gather intake Route tickets Monitor all social media Respond to support inquiries The correct answer is: Monitor all social media.