True or false? Customer effort score is measured on a three-point scale.

True or false? It’s best practice to match your knowledge base design with the design of your website.

True False The correct answer is: True.

Fill in the blank: With HubSpot’s help desk, you can streamline intake by_________.

Connecting multiple channels to help desk Connecting your personal and team email client Creating a knowledge base Creating a customer portal website The correct answer is: Connecting multiple channels to help desk.

True or false? Your customer journey map should be written from the perspective of your customer.

True False The correct answer is: True.