True or false? Customer effort score is measured on a three-point scale.

True or false? You should only ask a customer to become an advocate over the phone.

True False The correct answer is: False.

How often should a customer effort score survey be used?

After every support interaction Quarterly Monthly After every milestone The correct answer is: After every support interaction.

Fill in the blank: You should use NPS instead of customer satisfaction survey when you want to understand __________.

Ease of completing a task Overall satisfaction vs. satisfaction at a particular moment Satisfaction at a particular moment vs. overall satisfaction Impact of a bug or outage The correct answer is: Overall satisfaction vs. satisfaction at a particular moment.