- live chat with an employee
- Search for their inquiry and finds an article
- Search for their inquiry and ends up calling the company
- emails with an employee
The correct answer is:
- Search for their inquiry and finds an article.
Related Post
Fill in the blank: A knowledge base is a ______.
blog about a product or service collection of articles about a product or service place where customers can contact a company’s support team collection of reviews about a product or service The correct answer is: collection of articles about a product or service.
Which of the following is NOT a step when establishing listening posts?
Define your customer journey Align survey methods and goals Collect feedback Analyze feedback The correct answer is: Analyze feedback.
An example of an extended value milestone is when a customer:
gets the outcome they expected renews their account gets more than they expected tells their network about your product or service The correct answer is: gets more than they expected.