- live chat with an employee
- Search for their inquiry and finds an article
- Search for their inquiry and ends up calling the company
- emails with an employee
The correct answer is:
- Search for their inquiry and finds an article.
Related Post
In terms of a customer journey map, what does intended value refer to?
When customers expectations are exceeded The customers first experience When the customer feels confident they will get what they expect When the customer got what they expected The correct answer is: When the customer got what they expected.
When should you consider using a chatbot?
If human bandwidth is a constraint If the cost of making a mistake is low If you get a lot of standard questions All of the above The correct answer is: All of the above.
Select all that apply. You can create SLAs based on which of the following?
Capacity Skills Customer Vacation The correct answer is: Capacity Customer