- live chat with an employee
- Search for their inquiry and finds an article
- Search for their inquiry and ends up calling the company
- emails with an employee
The correct answer is:
- Search for their inquiry and finds an article.
Related Post
Which report(s) do yo use to decide which knowledge base articles to write?
Average ticket response time Average ticket response time by rep Ticket volume by category All of the above The correct answer is: Ticket volume by category.
True or false? You cannot edit the look and feel of your customer portal.
True False The correct answer is: False.
Which of the following is a benefit of phone support?
It’s cheaper for your company Customers can get immediate help for complicated issues In general, customers prefer phone support to any other type of support All of the above The correct answer is: Customers can get immediate help for complicated issues.