- live chat with an employee
- Search for their inquiry and finds an article
- Search for their inquiry and ends up calling the company
- emails with an employee
The correct answer is:
- Search for their inquiry and finds an article.
Related Post
In order to assess customer service agent performance, which of the following reports should you look at?
Ticket close total by rep Ticket totals over time Ticket totals by source Knowledge base article views The correct answer is: Ticket close total by rep.
A customer portal helps customers do all of the following EXCEPT:
access answers your support team has previously given. respond to conversations on their own terms. live chat with a support rep. know the status of their support tickets. The correct answer is: live chat with a support rep.
Select all that apply. AI helps you write your knowledge base articles in which of the following ways?
Rewrite your content in a different tone. Expand your writing. Turn your writing into audio Shorten your writing. The correct answer is: Rewrite your content in a different tone. Expand your writing. Shorten your writing.