- Understand the issue
- Find relevant context
- Diagnose the problem
- Ask for help
The correct answer is:
- Ask for help.
Related Post
Fill in the blank: You should use NPS instead of customer satisfaction survey when you want to understand __________.
Ease of completing a task Overall satisfaction vs. satisfaction at a particular moment Satisfaction at a particular moment vs. overall satisfaction Impact of a bug or outage The correct answer is: Overall satisfaction vs. satisfaction at a particular moment.
If you’ve never set up service reports in HubSpot before, start with _________.
The report builder The report library Service analytics The report customizer The correct answer is: Service analytics.
An example of a customer using self-service is when they:
live chat with an employee Search for their inquiry and finds an article Search for their inquiry and ends up calling the company emails with an employee The correct answer is: Search for their inquiry and finds an article.