- Understand the issue
- Find relevant context
- Diagnose the problem
- Ask for help
The correct answer is:
- Ask for help.
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A customer portal helps customers do all of the following EXCEPT:
access answers your support team has previously given. respond to conversations on their own terms. live chat with a support rep. know the status of their support tickets. The correct answer is: live chat with a support rep.
Fill in the blank: When creating a customer journey map, you should map out what your customer is ______ and ________.
Feeling and thinking Doing and looking for Doing and feeling Doing and planning to do The correct answer is: Doing and feeling.
Select all that apply. What intake methods can you connect to HubSpot?
Calling Forms Team email Instagram messenger The correct answer is: Forms Team email