- To save money
- To learn who your advocates are
- To understand what your customers think of you
- To know what to improve upon
The correct answer is:
- To save money.
Related Post
True or false? You cannot edit the look and feel of your customer portal.
True False The correct answer is: False.
All of following are appropriate ways you can encourage folks to fill out your feedback surveys EXCEPT:
Offer incentives like a five dollar gift card Keep your surveys short and to the point Email customers daily until they fill out the survey Offer surveys via multiple channels The correct answer is: Email customers daily until they fill out the survey.
What information can a user see in their customer portal?
How long a rep has to respond to the ticket before an SLA breach Ticket replies from customer service agents How many other customers have filed a similar ticket All of the above The correct answer is: Ticket replies from customer service agents.