True or false? You can access conversations from the HubSpot mobile app.

Which of the following is NOT a best practice when creating knowledge base articles?

Use questions as titles Use bullet points Use a casual tone Use screenshots and GIFs The correct answer is: Use a casual tone.

A customer portal helps customers do all of the following EXCEPT:

access answers your support team has previously given. respond to conversations on their own terms. live chat with a support rep. know the status of their support tickets. The correct answer is: live chat with a support rep.

True or false? You should only include four stages in your customer journey map.

True False The correct answer is: False.