True or false? You can access conversations from the HubSpot mobile app.

All of the following are reasons to @ mention someone on a ticket record EXCEPT:

To escalate a ticket As an FYI To transfer ticket ownership To email the customer The correct answer is: To transfer ticket ownership.

True or false? When writing custom feedback surveys, use a variety of open-ended and closed-ended questions.

True False The correct answer is: True.

Which of the following is NOT a stage in HubSpot’s feedback framework?

Improve the customer experience Establish listening posts Collect customer feedback Understand customer sentiment The correct answer is: Collect customer feedback.