A playbook can include all of the following EXCEPT:

Which Sales Hub tool would you use to add your terms of service to a quote?

Templates Documents Snippets Meetings Download HubSpot Sales Software Certification Exam Answers (PDF)

Email templates use personalization tokens to pull information from CRM properties into your emails, but you should also leave room to personalize every email you send. Why?

To provide more value to your prospect To include relevant details from other conversations you’ve had To make sure the email addresses the recipient’s specific needs all of the above Download HubSpot Sales Software Certification Exam Answers (PDF)

There are several ways to create contacts. One way is to create contacts manually. All of the following are also ways to create contacts EXCEPT:

Form submissions from your website. Business card scanning through HubSpot’s mobile app. Automatic contact creation from emails, if your inbox is connected to HubSpot. The Slack integration. Download HubSpot Sales Software Certification Exam Answers (PDF)