A playbook can include all of the following EXCEPT:

If you send a tracked email to a contact and you get a notification saying they read it, when should you call them?

As soon as you see the first notification. After they respond to your email. After getting at least 10 notifications. After getting three or four notifications. Download HubSpot Sales Software Certification Exam Answers (PDF)

Which of the following is NOT a default contact property in HubSpot CRM?

Favorite flavor of cake (a free-fill sample property) Next activity date (the date of a contact’s next meeting or task, if any) Form submission (the name of any form the contact has submitted from your website) Last contacted (the date or time period a person last received contact from a member of your sales team) […]

When creating an email template, how would you include the contact’s name in the greeting?

Personalization tokens Fill-in-the-blank areas Static text None of the above Download HubSpot Sales Software Certification Exam Answers (PDF)