Fill in the blank: Creating a customer journey map will help you identify the journey from customer to ______.

An example of an intended value milestone is when the customer expected to get her fridge fixed, ________.

and her fridge is fixed. and her fridge and sink are fixed. and the repair person arrives. but the repair person didn’t show up. The correct answer is: and her fridge is fixed.

True or false? When setting up your Conversations email inbox, you should connect your personal email.

True False The correct answer is: False.

How often should you edit your knowledge base articles?

Any time you get negative feedback on an article Monthly Whenever products or service change pertaining to the article Quarterly The correct answer is: Whenever products or service change pertaining to the article.