Your manager wants to know who your primary persona is. The best feedback survey to use is:

According to the prioritization matrix, customer issues that are high impact and high cost should be prioritized:

Today Tomorrow Next week Next year The correct answer is: Tomorrow.

True or false? You should only ask a customer to become an advocate over the phone.

True False The correct answer is: False.

You can do all of the following from a ticket record EXCEPT:

Make a call Send an email Create an internal task for yourself or a colleague Start a video chat The correct answer is: Start a video chat.