Your manager wants to know who your primary persona is. The best feedback survey to use is:

When should a company create multiple customer journey maps?

If they sell to multiple personas that go through different processes If they sell multiple products or services If they have multiple customer-facing teams Never The correct answer is: If they sell to multiple personas that go through different processes.

What’s a good NPS score?

Varies by industry Anything positive 10 or above 20 or above The correct answer is: Varies by industry.

True or false? You can access conversations from the HubSpot mobile app.

True False The correct answer is: True.