HubSpot Service Hub Software Certification

Your manager wants to know who your primary persona is. The best feedback survey to use is:

Sara TaylorComments Off on Your manager wants to know who your primary persona is. The best feedback survey to use is:
  • Net promoter score
  • Custom feedback survey
  • Customer effort score
  • Customer satisfaction survey

The correct answer is:

  • Custom feedback survey.

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HubSpot Service Hub Software Certification

True or false? A knowledge base is a type of self-service.

Sara Taylor

True False The correct answer is: True.
HubSpot Service Hub Software Certification

In Service Hub, you can set SLAs based on how long it takes your reps to first respond to a ticket and/or how long it takes reps to _____.

Sara Taylor

close the ticket. send the CSAT survey. respond to the second customer interaction. work on a new ticket. The correct answer is: close the ticket.  
HubSpot Service Hub Software Certification

A customer portal helps customers do all of the following EXCEPT:

Sara Taylor

access answers your support team has previously given. respond to conversations on their own terms. live chat with a support rep. know the status of their support tickets. The correct answer is: live chat with a support rep.