True or false? You should write new knowledge base articles every day.

Which of the following is NOT an appropriate way to categorize your knowledge base articles?

By persona By product or service By author By customer stage The correct answer is: By author.

Which of the following is a benefit of live chat?

It’s an easy way to answer complicated questions. It’s immediate. It’s easy to convey tone. All of the above The correct answer is: It’s immediate.

With ticket ______, you are able to filter down your tickets

views editing stores records customization The correct answer is: views.