- Ease of completing a task
- Overall satisfaction vs. satisfaction at a particular moment
- Satisfaction at a particular moment vs. overall satisfaction
- Impact of a bug or outage
The correct answer is:
- Ease of completing a task.
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An example of an intended value milestone is when the customer expected to get her fridge fixed, ________.
and her fridge is fixed. and her fridge and sink are fixed. and the repair person arrives. but the repair person didn’t show up. The correct answer is: and her fridge is fixed.
The extended value stage is when you _______.
offer your customer more than they were expecting. renew your customer’s account customer renews with you. prolong your onboarding process. give the customer what they want. The correct answer is: offer your customer more than they were expecting.
Fill in the blank: When creating a customer journey map, you should map out what your customer is ______ and ________.
Feeling and thinking Doing and looking for Doing and feeling Doing and planning to do The correct answer is: Doing and feeling.