- Ease of completing a task
- Overall satisfaction vs. satisfaction at a particular moment
- Satisfaction at a particular moment vs. overall satisfaction
- Impact of a bug or outage
The correct answer is:
- Ease of completing a task.
Related Post
Customer portal is a _______ offering.
knowledge base help desk customer feedback self-service The correct answer is: self-service.
Fill in the blank: The primary goal of a customer journey map is to ______.
understand the process from becoming a prospect to a customer ensure your customers continue to buy from you know the location of your customers build empathy The correct answer is: build empathy.
All of the following are stages of troubleshooting EXCEPT:
Understand the issue Find relevant context Diagnose the problem Ask for help The correct answer is: Ask for help.