HubSpot Service Hub Software Certification

Fill in the blank: You should use a customer effort score instead of a customer satisfaction survey when you want to understand __________.

Sara TaylorComments Off on Fill in the blank: You should use a customer effort score instead of a customer satisfaction survey when you want to understand __________.
  • Ease of completing a task
  • Overall satisfaction vs. satisfaction at a particular moment
  • Satisfaction at a particular moment vs. overall satisfaction
  • Impact of a bug or outage

The correct answer is:

  • Ease of completing a task.

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HubSpot Service Hub Software Certification

Reports bucketed under the “conversation overview” category give you insight into:

Sara Taylor

How your customers are changing over time. How effective your knowledge base is. How productive your reps are. All of the above. The correct answer is: How productive your reps are.
HubSpot Service Hub Software Certification

With Service Hub, you can complete all of the following tasks EXCEPT:

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Gather intake Route tickets Monitor all social media Respond to support inquiries The correct answer is: Monitor all social media.
HubSpot Service Hub Software Certification

True or false? It’s best practice to match your knowledge base design with the design of your website.

Sara Taylor

True False The correct answer is: True.