Select all that apply. You can create SLAs based on which of the following?

You should include all of the following stages in your customer journey map EXCEPT:

First impression Delighted value First value Intended value The correct answer is: Delighted value.

An example of a customer using self-service is when they:

live chat with an employee Search for their inquiry and finds an article Search for their inquiry and ends up calling the company emails with an employee The correct answer is: Search for their inquiry and finds an article.

If you’re setting up Service Hub reports for the first time, where should you start?

Service analytics Customer report builder Report library Sales analytics The correct answer is: Service analytics.