- Improve the customer experience
- Establish listening posts
- Collect customer feedback
- Understand customer sentiment
The correct answer is:
- Collect customer feedback.
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An example of a customer using self-service is when they:
live chat with an employee Search for their inquiry and finds an article Search for their inquiry and ends up calling the company emails with an employee The correct answer is: Search for their inquiry and finds an article.
All of following are appropriate ways you can encourage folks to fill out your feedback surveys EXCEPT:
Offer incentives like a five dollar gift card Keep your surveys short and to the point Email customers daily until they fill out the survey Offer surveys via multiple channels The correct answer is: Email customers daily until they fill out the survey.
Fill in the blank: Creating a customer journey map will help you identify the journey from customer to ______.
employee promoter renewal marketer The correct answer is: promoter.