- Improve the customer experience
- Establish listening posts
- Collect customer feedback
- Understand customer sentiment
The correct answer is:
- Collect customer feedback.
Related Post
True or false? A knowledge base is a type of self-service.
True False The correct answer is: True.
You can do all of the following from a ticket record EXCEPT:
Make a call Send an email Create an internal task for yourself or a colleague Start a video chat The correct answer is: Start a video chat.
Which report(s) do you use to decide which knowledge base articles to write?
Average ticket response time Average ticket response time by rep Ticket volume by category All of the above The correct answer is: Ticket volume by category.