- Improve the customer experience
- Establish listening posts
- Collect customer feedback
- Understand customer sentiment
The correct answer is:
- Collect customer feedback.
Related Post
Fill in the blank: When creating a customer journey map, you should map out what your customer is ______ and ________.
Feeling and thinking Doing and looking for Doing and feeling Doing and planning to do The correct answer is: Doing and feeling.
Which of the following CANNOT be done from your help desk?
Live chat. Send an email. Use AI to summarize your conversation. Start a video chat. The correct answer is: Start a video chat.
You want to understand how easy it is for your customers to get their questions answered from your support team. The appropriate feedback survey to use is:
Customer effort score Customer satisfaction survey Net promoter score Customer leadership score The correct answer is: Customer effort score.