- If your tickets go through different stages
- If you provide multiple products or services
- If you have multiple customer service agents
- If your tickets have different priorities
The correct answer is:
- If your tickets go through different stages.
Related Post
Which of the following is a benefit of phone support?
It’s cheaper for your company Customers can get immediate help for complicated issues In general, customers prefer phone support to any other type of support All of the above The correct answer is: Customers can get immediate help for complicated issues.
In order to assess customer service agent performance, which of the following reports should you look at?
Ticket close total by rep Ticket totals over time Ticket totals by source Knowledge base article views The correct answer is: Ticket close total by rep.
Which survey asks the following question: How easy was it for you to handle your issue?
Customer effort score Net promoter score Customer satisfaction survey None of the above The correct answer is: Customer effort score.