- If your tickets go through different stages
- If you provide multiple products or services
- If you have multiple customer service agents
- If your tickets have different priorities
The correct answer is:
- If your tickets go through different stages.
Related Post
In Service Hub, you can set SLAs based on how long it takes your reps to first respond to a ticket and/or how long it takes reps to _____.
close the ticket. send the CSAT survey. respond to the second customer interaction. work on a new ticket. The correct answer is: close the ticket.
You can do all of the following from a ticket record EXCEPT:
Make a call Send an email Create an internal task for yourself or a colleague Start a video chat The correct answer is: Start a video chat.
Fill in the blank: A knowledge base is a ______.
blog about a product or service collection of articles about a product or service place where customers can contact a company’s support team collection of reviews about a product or service The correct answer is: collection of articles about a product or service.