- If your tickets go through different stages
- If you provide multiple products or services
- If you have multiple customer service agents
- If your tickets have different priorities
The correct answer is:
- If your tickets go through different stages.
Related Post
A customer portal helps customers do all of the following EXCEPT:
access answers your support team has previously given. respond to conversations on their own terms. live chat with a support rep. know the status of their support tickets. The correct answer is: live chat with a support rep.
If you’re setting up Service Hub reports for the first time, where should you start?
Service analytics Customer report builder Report library Sales analytics The correct answer is: Service analytics.
When should you consider using a chatbot?
If human bandwidth is a constraint If the cost of making a mistake is low If you get a lot of standard questions All of the above The correct answer is: All of the above.