- If your tickets go through different stages
- If you provide multiple products or services
- If you have multiple customer service agents
- If your tickets have different priorities
The correct answer is:
- If your tickets go through different stages.
Related Post
Which of the following is a benefit of live chat?
It’s an easy way to answer complicated questions. It’s immediate. It’s easy to convey tone. All of the above The correct answer is: It’s immediate.
Select all that apply. AI allows you to do which of the following in your help desk?
Expand your writing Summarize your conversation Change the tone of your writing Create a new ticket The correct answer is: Expand your writing Summarize your conversation Change the tone of your writing
An example of an extended value milestone is when a customer:
gets the outcome they expected renews their account gets more than they expected tells their network about your product or service The correct answer is: gets more than they expected.