- If human bandwidth is a constraint
- If the cost of making a mistake is low
- If you get a lot of standard questions
- All of the above
The correct answer is:
- All of the above.
Related Post
True or false? It’s a good idea to write your knowledge base titles as questions.
True False The correct answer is: True.
When should you use multiple ticket pipelines?
If your tickets go through different stages If you provide multiple products or services If you have multiple customer service agents If your tickets have different priorities The correct answer is: If your tickets go through different stages.