- If human bandwidth is a constraint
- If the cost of making a mistake is low
- If you get a lot of standard questions
- All of the above
The correct answer is:
- All of the above.
Related Post
A service level agreement is a(n)
Ticket pipeline Commitment between a service provider and a client Understanding of the amount of time it takes a company to solve a problem Agreement between two competing companies The correct answer is: Commitment between a service provider and a client.
In Service Hub, you can set SLAs based on how long it takes your reps to first respond to a ticket and/or how long it takes reps to _____.
close the ticket. send the CSAT survey. respond to the second customer interaction. work on a new ticket. The correct answer is: close the ticket.
An example of an extended value milestone is when a customer:
gets the outcome they expected renews their account gets more than they expected tells their network about your product or service The correct answer is: gets more than they expected.