What might your customer service team use the buyer’s journey for?

When Should You Focus On Delighting People?

From the very first moment someone interacts with your business From the moment they become a customer to delight them into promoters At the beginning of the sales process After they have used your product or service Download HubSpot Inbound Certification Exam Answers (PDF)

How many customers do you need to interview to identify the job your product does?

1 2 or 3 5 to 10 A minimum of 10 Download HubSpot Inbound Certification Exam Answers (PDF)

True or false? It’s a best practice to gate and deliver the majority of your content over live chat.

True False Download HubSpot Inbound Certification Exam Answers (PDF)