- How long a rep has to respond to the ticket before an SLA breach
- Ticket replies from customer service agents
- How many other customers have filed a similar ticket
- All of the above
The correct answer is:
- Ticket replies from customer service agents.
Related Post
All of the following are reasons to collect feedback EXCEPT:
To save money To learn who your advocates are To understand what your customers think of you To know what to improve upon The correct answer is: To save money.
Fill in the blank: With HubSpot’s help desk, you can streamline intake by_________.
Connecting multiple channels to help desk Connecting your personal and team email client Creating a knowledge base Creating a customer portal website The correct answer is: Connecting multiple channels to help desk.
When should a company create multiple customer journey maps?
If they sell to multiple personas that go through different processes If they sell multiple products or services If they have multiple customer-facing teams Never The correct answer is: If they sell to multiple personas that go through different processes.