- How your customers are changing over time.
- How effective your knowledge base is.
- How productive your reps are.
- All of the above.
The correct answer is:
- How productive your reps are.
Related Post
True or false? A knowledge base is a type of self-service.
True False The correct answer is: True.
Which of the following is NOT an example of an advocacy action?
Writing a case study about a customer Paying your customer to leave you a good review regardless of their actual experience. Writing a blog post about a customer Asking a customer to write you a Yelp review The correct answer is: Paying your customer to leave you a good review regardless of their actual experience.
Fill in the blank: When creating a customer journey map, you should map out what your customer is ______ and ________.
Feeling and thinking Doing and looking for Doing and feeling Doing and planning to do The correct answer is: Doing and feeling.