- How your customers are changing over time.
- How effective your knowledge base is.
- How productive your reps are.
- All of the above.
The correct answer is:
- How productive your reps are.
Related Post
What information can a user see in their customer portal?
How long a rep has to respond to the ticket before an SLA breach Ticket replies from customer service agents How many other customers have filed a similar ticket All of the above The correct answer is: Ticket replies from customer service agents.
The HubSpot knowledge base tool can do all of the following EXCEPT:
Offer related articles to readers Restrict knowledge base articles Add videos to articles Suggest articles to be written The correct answer is: Suggest articles to be written.
Which of the following is NOT an appropriate way to categorize your knowledge base articles?
By persona By product or service By author By customer stage The correct answer is: By author.