True or false? A knowledge base is a type of self-service.

Select all that apply. You can create SLAs based on which of the following?

Capacity Skills Customer Vacation The correct answer is: Capacity Customer

If you’re setting up Service Hub reports for the first time, where should you start?

Service analytics Customer report builder Report library Sales analytics The correct answer is: Service analytics.

All of the following are reasons to collect feedback EXCEPT:

To save money To learn who your advocates are To understand what your customers think of you To know what to improve upon The correct answer is: To save money.