True or false? A knowledge base is a type of self-service.

Which of the following is NOT a best practice when creating knowledge base articles?

Use questions as titles Use bullet points Use a casual tone Use screenshots and GIFs The correct answer is: Use a casual tone.

What’s a good NPS score?

Varies by industry Anything positive 10 or above 20 or above The correct answer is: Varies by industry.

True or false? A visitor can start a conversation with a chatbot, and then that chatbot can transfer the conversation to a human.

True False The correct answer is: True.