True or false? A knowledge base is a type of self-service.

If you’ve never set up service reports in HubSpot before, start with _________.

The report builder The report library Service analytics The report customizer The correct answer is: Service analytics.

Fill in the blank: With ticket ________, you are able to edit ticket properties according to which team owns the ticket.

editing records customization views pipelines The correct answer is: records customization.

An example of a customer using self-service is when they:

live chat with an employee Search for their inquiry and finds an article Search for their inquiry and ends up calling the company emails with an employee The correct answer is: Search for their inquiry and finds an article.