True or false? A knowledge base is a type of self-service.

How do you calculate NPS?

Percentage of promoters minus percentage of passives Percentage of promoters minus percentage of detractors, divided by percentage of passives Percentage of promoters minus percentage of detractors Percentage of promoters The correct answer is: Percentage of promoters minus percentage of detractors.

True or false? When setting up your Conversations email inbox, you should connect your personal email.

True False The correct answer is: False.

True or false? It’s a best practice to send your NPS survey to customers monthly.

True False The correct answer is: False.