True or false? A knowledge base is a type of self-service.

A customer journey map is a representation of:

the stages a customer goes through with your company where your customers physically are how your prospects become your customers how your customers renew The correct answer is: the stages a customer goes through with your company.

Which of the following CANNOT be inserted when responding in the help desk?

A snippet. An email template. A knowledge base. A ticket. The correct answer is: A ticket.

Select all that apply. You can create SLAs based on which of the following?

Capacity Skills Customer Vacation The correct answer is: Capacity Customer