HubSpot Service Hub Software Certification

________ is for folks who need to create basic, out-of-the-box reporting.

Sara TaylorComments Off on ________ is for folks who need to create basic, out-of-the-box reporting.
  • The report builder
  • Service analytics
  • The report library
  • The report synthesizer

The correct answer is:

  • The report synthesizer.

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HubSpot Service Hub Software Certification

True or false? A knowledge base is a type of self-service.

Sara Taylor

True False The correct answer is: True.
HubSpot Service Hub Software Certification

True or false? Customer journey maps are only useful for customer-facing individuals.

Sara Taylor

True False The correct answer is: False.
HubSpot Service Hub Software Certification

How do you calculate NPS?

Sara Taylor

Percentage of promoters minus percentage of passives Percentage of promoters minus percentage of detractors, divided by percentage of passives Percentage of promoters minus percentage of detractors Percentage of promoters The correct answer is: Percentage of promoters minus percentage of detractors.