________ is for folks who need to create basic, out-of-the-box reporting.

Which of the following tools is NOT included in HubSpot’s Service Hub?

Help desk Customer feedback surveys Project management Knowledge base The correct answer is: Project management.

In terms of customer support, what does triage mean?

Gathering support inquiries Responding to support inquiries Reporting and analyzing on support inquiries Categorizing and routing support inquiries The correct answer is: Categorizing and routing support inquiries.

True or false? Your leadership team should be the ones to create the customer journey map.

True False The correct answer is: False.