An example of an intended value milestone is when the customer expected to get her fridge fixed, ________.

True or false? It’s a good idea to write your knowledge base titles as questions.

True False The correct answer is: True.

True of false? You can edit the NPS question in HubSpot.

True False The correct answer is: False.

You should use custom feedback surveys when you want to understand ________.

overall customer sentiment. how easy it was to solve a problem. the satisfaction of a particular milestone. something that’s not covered in industry standard surveys. The correct answer is: something that’s not covered in industry standard surveys.