Which of the following is NOT an appropriate way to categorize your knowledge base articles?

Select all that apply. You can create SLAs based on which of the following?

Capacity Skills Customer Vacation The correct answer is: Capacity Customer

Which of the following is an example of when you should use a restricted knowledge base?

If you only want your customers, not prospects, to access your information If you don’t want your competitors to access your information If you only want your customers to see the articles once A&B None of the above The correct answer is: A&B.

With ticket ______, you are able to filter down your tickets

views editing stores records customization The correct answer is: views.