HubSpot Service Hub Software Certification

Which of the following is NOT an appropriate way to categorize your knowledge base articles?

Sara TaylorComments Off on Which of the following is NOT an appropriate way to categorize your knowledge base articles?
  • By persona
  • By product or service
  • By author
  • By customer stage

The correct answer is:

  • By author.

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HubSpot Service Hub Software Certification

You should include all of the following stages in your customer journey map EXCEPT:

Sara Taylor

First impression Delighted value First value Intended value The correct answer is: Delighted value.
HubSpot Service Hub Software Certification

True or false? All customer portals are password protected.

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True False The correct answer is: True.
HubSpot Service Hub Software Certification

What information can a user see in their customer portal?

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How long a rep has to respond to the ticket before an SLA breach Ticket replies from customer service agents How many other customers have filed a similar ticket All of the above The correct answer is: Ticket replies from customer service agents.