- gets the outcome they expected
- renews their account
- gets more than they expected
- tells their network about your product or service
The correct answer is:
- gets more than they expected.
Related Post
Which of the following tools is NOT included in HubSpot’s Service Hub?
Help desk Customer feedback surveys Project management Knowledge base The correct answer is: Project management.
You want to understand how easy it is for your customers to get their questions answered from your support team. The appropriate feedback survey to use is:
Customer effort score Customer satisfaction survey Net promoter score Customer leadership score The correct answer is: Customer effort score.
You should use a call-out in a knowledge base article to:
draw the reader’s attention to an important detail tell your reader what articles to read next host Q&As ask the reader for feedback The correct answer is: draw the reader’s attention to an important detail.