- gets the outcome they expected
- renews their account
- gets more than they expected
- tells their network about your product or service
The correct answer is:
- gets more than they expected.
Related Post
How often should you revisit your customer journey map to ensure it’s kept up to date?
Whenever you get an influx of new customers When your business practices change Quarterly Whenever you get negative feedback The correct answer is: When your business practices change.
The four key moments to keep in mind when customer journey mapping are: First impression, ___________, intended value, extended value
expected value first value second impression extended impression The correct answer is: first value.
Fill in the blank: A knowledge base is a ______.
blog about a product or service collection of articles about a product or service place where customers can contact a company’s support team collection of reviews about a product or service The correct answer is: collection of articles about a product or service.