- To escalate a ticket
- As an FYI
- To transfer ticket ownership
- To email the customer
The correct answer is:
- To transfer ticket ownership.
Related Post
In terms of customer support, what does triage mean?
Gathering support inquiries Responding to support inquiries Reporting and analyzing on support inquiries Categorizing and routing support inquiries The correct answer is: Categorizing and routing support inquiries.
A customer portal helps customers do all of the following EXCEPT:
access answers your support team has previously given. respond to conversations on their own terms. live chat with a support rep. know the status of their support tickets. The correct answer is: live chat with a support rep.
True or false? Your leadership team should be the ones to create the customer journey map.
True False The correct answer is: False.