All of the following are reasons to @ mention someone on a ticket record EXCEPT:

True or false? A knowledge base is a type of self-service.

True False The correct answer is: True.

Which of the following CANNOT be done from your help desk?

Live chat. Send an email. Use AI to summarize your conversation. Start a video chat. The correct answer is: Start a video chat.

Which of the following is NOT an example of an advocacy action?

Writing a case study about a customer Paying your customer to leave you a good review regardless of their actual experience. Writing a blog post about a customer Asking a customer to write you a Yelp review The correct answer is: Paying your customer to leave you a good review regardless of their actual experience.