- To escalate a ticket
- As an FYI
- To transfer ticket ownership
- To email the customer
The correct answer is:
- To transfer ticket ownership.
Related Post
True or false? You should only ask a customer to become an advocate over the phone.
True False The correct answer is: False.
Intake is how you _____.
respond to support inquiries receive support inquiries triage support inquiries acknowledge support inquiries The correct answer is: receive support inquiries.
True or false? Most people prefer using self-service compared to phone support.
True False The correct answer is: True.