- It’s immediate
- It provides a paper trail
- You can insert screenshots and gifs
- It’s conversational
The correct answer is:
- It’s immediate
Related Post
Which report(s) do you use to decide which knowledge base articles to write?
Average ticket response time Average ticket response time by rep Ticket volume by category All of the above The correct answer is: Ticket volume by category.
True or false? It’s best practice to match your knowledge base design with the design of your website.
True False The correct answer is: True.