True or false? A visitor can start a conversation with a chatbot, and then that chatbot can transfer the conversation to a human.

In Service Hub, you can set SLAs based on how long it takes your reps to first respond to a ticket and/or how long it takes reps to _____.

close the ticket. send the CSAT survey. respond to the second customer interaction. work on a new ticket. The correct answer is: close the ticket.  

True or false? A knowledge base is a type of self-service.

True False The correct answer is: True.

True or false? Most people prefer using self-service compared to phone support.

True False The correct answer is: True.