True or false? A visitor can start a conversation with a chatbot, and then that chatbot can transfer the conversation to a human.

A help desk does all of the following EXCEPT:

Streamline intake Provide feedback Improve experiences with reporting Triage customer issues The correct answer is: Provide feedback.

Which report(s) do yo use to decide which knowledge base articles to write?

Average ticket response time Average ticket response time by rep Ticket volume by category All of the above The correct answer is: Ticket volume by category.

True or false? Your customer journey map should be written from the perspective of your customer.

True False The correct answer is: True.