True or false? A visitor can start a conversation with a chatbot, and then that chatbot can transfer the conversation to a human.

If you want to know what your customer thinks about their sales experience, which feedback survey should you use?

Customer effort score Customer satisfaction survey Net promoter score Customer advocacy score The correct answer is: Customer satisfaction survey.

With ticket ______, you are able to filter down your tickets

views editing stores records customization The correct answer is: views.

Your manager wants to know who your primary persona is. The best feedback survey to use is:

Net promoter score Custom feedback survey Customer effort score Customer satisfaction survey The correct answer is: Custom feedback survey.