True or false? A visitor can start a conversation with a chatbot, and then that chatbot can transfer the conversation to a human.

True or false? You should write new knowledge base articles every day.

True False The correct answer is: False.

When should you use multiple ticket pipelines?

If your tickets go through different stages If you provide multiple products or services If you have multiple customer service agents If your tickets have different priorities The correct answer is: If your tickets go through different stages.

How often should you edit your knowledge base articles?

Any time you get negative feedback on an article Monthly Whenever products or service change pertaining to the article Quarterly The correct answer is: Whenever products or service change pertaining to the article.