A playbook can include all of the following EXCEPT:

When making a call from HubSpot CRM, what’s the best way to take notes during a call?

Add a note to the contact record. Update the “Last Call” property on the contact record. Use the notes area that appears during the call to type notes. The call is automatically recorded, so notetaking is unnecessary. Download HubSpot Sales Software Certification Exam Answers (PDF)

When creating an email template to confirm a meeting with someone, how would you include the time the meeting was scheduled for?

Personalization tokens Fill-in-the-blank areas Static text None of the above Download HubSpot Sales Software Certification Exam Answers (PDF)

If you’re enrolling a contact into a sequence and you see a warning that an email has low personalization, what happens when you click the warning?

Nothing HubSpot automatically personalizes the email for you. A help article with email best practices opens in a new window. HubSpot gives you a list of recommendations for improving your email. Download HubSpot Sales Software Certification Exam Answers (PDF)